Refund & Return Policy
Last Updated: July 16, 2026
At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully before making a purchase.
Return Eligibility
You may request a return within 7 days of receiving your order if:
The product is damaged or defective upon delivery.
You received the wrong item.
The product has a manufacturing defect.
The item is unused, unwashed, and in its original condition with all tags, accessories, manuals, and original packaging intact.
Returns will not be accepted for products that:
Have been used, washed, altered, or damaged after delivery.
Are missing original packaging or accessories.
Are marked as Final Sale, Non-Returnable, or Clearance Items.
Include personal care, hygiene, or customized products (unless received damaged or defective).
How to Request a Return
To initiate a return:
Contact our customer support within 7 days of receiving your order.
Share your Order ID, reason for return, and clear photos or videos (if applicable).
Our support team will review your request within 1–2 business days.
Once approved, we will provide return instructions.
Please do not send any product back without receiving return approval.
Refund Policy
After we receive and inspect the returned product:
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during checkout.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Shipping charges (if applicable) are generally non-refundable unless the return is due to our mistake.
Damaged, Defective, or Incorrect Products
If you receive:
A damaged product
A defective product
An incorrect item
Please contact us within 48 hours of delivery with:
Your Order ID
Photos of the product
Photos of the packaging
A brief description of the issue
We will arrange a replacement or full refund at no additional cost after verification.
Exchange Policy
We currently offer exchanges only for:
Damaged products
Defective products
Incorrect items shipped by us
If you wish to exchange for another size, color, or product, please contact our support team. Exchange availability depends on stock.
Cancellation Policy
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, eligible items may still qualify under our Return Policy after delivery.
Return Shipping
If the return is due to:
Our error (wrong product, damaged, or defective item), we will bear the return shipping cost.
Customer preference (where applicable), the customer may be responsible for return shipping charges.
We recommend using a trackable shipping service when returning products.
Non-Refundable Items
The following products are not eligible for returns or refunds unless they arrive damaged or defective:
Gift Cards
Downloadable Digital Products
Personalized or Customized Products
Hygiene & Personal Care Products
Perishable Goods
Late or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your credit/debit card provider.
Contact your bank, as processing times may vary.
If you still haven’t received your refund after the expected timeframe, please contact us.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support.
Email: support@https://shop2.marketingwithmonika.com/
Phone: +91-XXXXXXXXXX
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)
We are committed to providing a smooth shopping experience and will do our best to resolve your concerns promptly.
